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What You Agree to When You Use 5h88

Using 5h88 means you accept the terms set out on this page — covering account access, eligibility, and how we handle your data and wallet transactions.

Account EligibilityJurisdiction ConditionsData HandlingWallet Transaction TermsUser Rights
5h88 What You Agree to When You Use 5h88
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We approach account security and data handling as operational priorities, not afterthoughts. Here is what we do and what you can expect from us when it comes to your personal information and account integrity.

Data Retention

We keep account data, including bKash, Nagad and Rocket transaction records, for as long as required by applicable compliance obligations. You can request a copy of your data via the Help Centre.

Cookie Use

We use session and analytics cookies to keep your account session active and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Accounts are protected with OTP verification on login and withdrawal requests. We never store your bKash or Nagad PIN — wallet authentication stays entirely within your wallet app.

Requesting Changes

To update personal details or request data deletion, contact support via live chat or email with your account ID. We will confirm receipt and process your request within a reasonable period.

LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, your account eligibility, or how your data is handled, our support team is here to help. Contact us through the channels below and reference your account details so we can resolve your query accurately and promptly.

Live Chat Open the chat window from any page while logged into your account. Mention it is a legal or eligibility query and our team will route it correctly.
Email Support Send your legal query to our support address with your registered account ID. We respond to legal and compliance questions as a priority.
Account Help Centre The Help Centre inside your account dashboard covers eligibility checks, wallet verification steps, and how to request a data review.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply to everyday use on 5h88.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm whether using this platform is permitted under the laws where you are located.

Transaction records tied to your account are retained for compliance and dispute resolution. If you need a record of a specific transaction, contact support with your account ID and the date of the payment.

Yes. Send a data access request via live chat or email, including your registered account ID. We will confirm receipt and provide the information within the period required by applicable rules.

Contact support directly through live chat or email. Include your account ID and state clearly that you want data deletion. We process these requests subject to any retention obligations we must meet.

You must meet the minimum eligible age required by your local law to hold an account. If we find an account was opened by someone who did not meet the requirement, the account will be closed immediately.

No. The same account terms apply regardless of which wallet you use — bKash, Nagad, or Rocket. Each wallet also has its own provider terms that sit alongside ours.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.