Reference

What You Agree to When Using 5h88

These terms set out the rules that apply every time you open your account, deposit through bKash, Nagad, or Rocket, or access any part of the 5h88 lobby.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility depends on local lawUpdated when rules changeContact support for queries
5h88 What You Agree to When Using 5h88
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat inside the platform, by email, or through the help section linked in your account menu. We aim to respond to terms-related queries promptly so your account activity is not held up.

Live Chat Start a chat directly from your account dashboard. Describe your terms query and our team will walk you through the relevant section without delay.
Email Support Send a detailed message to our support address shown in your account settings. Email works well for formal terms questions that need a written response.
Help Section The help section inside your account menu contains a searchable index of common terms questions, covering payments, account limits, and eligibility rules.
ACCOUNT STANDARDS

How We Manage Your Account and Data

These terms are backed by concrete account practices. We hold only the data needed to operate your account — name, contact details, and the wallet identifiers you register for bKash, Nagad, or Rocket withdrawals. We do not share that data with third parties outside of what is required to process your transactions. Your account password is hashed; our team cannot read it, only reset it through a verified OTP flow sent to your registered mobile number. You can request a review of the data we hold by contacting support via live chat or email.

Data We Hold

We store only what is needed to run your account — contact details, wallet identifiers for bKash, Nagad, Rocket, and transaction records tied to your account ID.

Account Security

Passwords are hashed and never stored in plain text. Account recovery goes through an OTP sent to your registered mobile number, not a manual override by support staff.

Data Retention

We retain account and transaction records for as long as required by our operational obligations. Closed accounts are retained in archive for a defined period before deletion.

Requesting Changes

To update your registered wallet, request a data summary, or query what we hold, contact support via live chat. We will verify your identity before making any change.

Common Questions About These Terms

These are the questions we get most often about how our terms work. If your question is not here, live chat support can give you a direct answer tied to your account.

Yes. Every payment method accepted on 5h88, including bKash, Nagad, and Rocket, falls under these terms. Once a transfer clears our system, it is treated as final.

No. Each person may hold only one account. If we find duplicate accounts linked to the same person or device, both may be suspended pending a review.

We will notify you via your registered contact details. Continuing to use your account after that notice is sent counts as acceptance of the updated terms.

Yes. Access and eligibility depend on your local law and eligible regions. You are responsible for checking whether using 5h88 is permitted in your location.

Contact our support team via live chat or email. We will verify your identity first, then provide a summary of the data linked to your account.

Contact support immediately via live chat. We can temporarily restrict account access while we investigate and then guide you through the password reset OTP flow.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.